20+ years of conflict management experience with an emphasis on fairness, equity and respect.
- Law Society of Ontario – member
- Association of Canadian College & University Ombudspersons (ACCUO) – member
- International Ombudsman Association (IOA) – member
Conflicts are opportunities.
I draw from my litigation and ADR (alternative dispute resolution) experiences as a mediator, ombuds, trainer, and coach n order to engage collaboratively and creatively with institutions and individuals. I see conflict as an opportunity to learn and to create meaningful and equitable change from front-line staff to senior leadership. I developed an innovative conflict resolution program for members of the graduate community at the University of Toronto which included a multidisciplinary peer support team, described in this University Affairs article. More information about the book I have written for faculty on how to manage conflict in graduate school, including publication date, will be coming soon!
“[Heather] is someone who brings good humour, empathy, and diplomacy to every interaction… Her commitment to diversity and inclusion is exemplary and so necessary within an academic institution.”Jessica Thorpe, PhD candidate, Peer Advisor U of T, 2018-2020