With 20+ years of conflict management experience as a coach, trainer, ombuds officer & investigator, litigator and mediator, I understand how time-consuming, expensive, and divisive unresolved issues can be for individuals and organizations. Conflict provides us with an opportunity to listen and learn, to disrupt and improve processes, to facilitate resolutions and restore relationships. The early and effective management of disputes is part of a healthy, fair and equitable study and workspace.
To learn about the innovative peer-based conflict resolution program I developed for members of the graduate community at the University of Toronto please read this University Affairs article. Information about the book I have written for faculty on how to manage conflict in graduate school, including publication date is coming soon!
“You completely changed my perception(s) of conflict resolution as a grim/foreboding endeavour and channeled brilliance and dedication through all of your training, programming, and consulting.”– U of T Staff Member
“[Heather] is someone who brings good humour, empathy, and diplomacy to every interaction… Her commitment to diversity and inclusion is exemplary and so necessary within an academic institution.“– Grad CRC Peer Advisor / PhD Candidate