I work with institutions, departments and individuals to develop policies, processes and strategies that promote early, effective and equitable resolution of conflicts or complaints.
Where others might see impasse, I see opportunity. Conflict provides us with an opportunity to listen and learn, to disrupt and improve processes, to facilitate resolutions and restore relationships.
With 20+ years of conflict management experience as a coach, trainer, ombudsperson, litigator and mediator, I understand how disruptive, expensive and time-consuming disputes can be for individuals and for an organization.
Effectively managing disputes is part of a healthy, fair and equitable workplace. If you would like to learn more about the benefits of early resolution approaches to managing and resolving conflict, please contact me.
“You completely changed my perception(s) of conflict resolution as a grim/foreboding endeavour and channeled brilliance and dedication through all of your training, programming, and consulting.”Yaseen Ali, U of T Staff Member